FAQs

 

Q: What materials are used to make Moom candles?

A: Moom candles are made from 100% natural soy wax, cotton wicks, and high-quality fragrance oils.

 

Q: Are Moom candles safe to use?

A: Yes, Moom candles are safe to use as they are made from natural ingredients and do not contain any harmful chemicals.

 

Q: Do you offer any scents for Moom candles?

A: Yes, we offer a variety of scents for Moom candles, for more information , visit our fragrances pages

 

Q: Can I customize the scent of my Moom candle?

A: yes , you can just send your personal order to business@moomcandle.com

 

Q: How can I care for my Moom candle to ensure it lasts longer?

A: To ensure your Moom candle lasts longer, make sure to trim the wick to ¼ inch before each use and allow the wax to melt evenly across the surface of the candle.

 

Q: What is your return policy for damaged candles?

A:  All of our products are carefully inspected before they are shipped. However, we will replace or refund products damaged during shipment if photographic proof of damage is submitted to US within 2 days of delivery contact US with support@moomcandle.com

Q:  PROCESSING

A: Most orders are packed and shipped within 1-3 business days, excluding weekends and holidays. Please allow for additional processing time around major sales or during holidays.

 

Q: TRANSIT TIME

Transit time does not include processing time (see above).

Standard Shipping: 1-5 business days*

Express Shipping: 1-2 business days*  

• you will receive tracking information when your order has processed.  

 

Q: Where can I purchase Moom candles?

A: You can purchase Moom candles on our website.